Refund policy
Returns & refunds
Our suspenders are sold and fulfilled through our retail partner, Cufflinks.com. Returns and refunds for suspenders follow Cufflinks.com’s return policy, which is the source of truth and may change.
At a glance:
- Refunds: request within 15 days of delivery.
- Store credit or exchange: request within 30 days of delivery.
- Items must be new, unused, and in their original packaging with all accessories.
- Return shipping is paid by the customer. If your order shipped free, $5 is deducted from the refund.
- Refunds are processed within 5–7 business days of receiving the return, then typically reach your original payment method within 3–5 business days.
- Sale items, personalized items, special orders, and used or damaged items aren’t returnable.
How to start a return
Email support@isuspenders.co with your order number. We’ll coordinate the return with our partner and send you instructions. Please don’t send items back without contacting us first.
Damaged, defective, or wrong item
Email support@isuspenders.co as soon as possible after delivery with your order number and a photo, and we’ll work with our partner to make it right.
Digital downloads
The iSuspenders Unboxing Kit is a digital file delivered by email, so it can’t be returned and is non-refundable once purchased. If the file is damaged or won’t download, email support@isuspenders.co and we’ll fix it.